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PromPlatypus Privacy Policy

Last Updated: March/31/2025

 

At PromPlatypus, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our AI-powered travel planning and booking services. By using PromPlatypus, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

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1. Information We Collect
1.1 Personal Information

  • Name: First and last name of the user.

  • Email Address: Contact email for communication and booking confirmations.

  • Phone Number: Optional contact number for customer support.

  • Payment Details: Payment information is processed securely through third-party providers.

1.2 Usage Data

  • IP Address, Browser Type, Device Information: Collected for security and analytics.

  • Log Data: Includes interactions with our platform, quiz responses, and travel preferences.

  • Cookies & Tracking Technologies: Used for analytics, personalized recommendations, and improving user experience.

1.3 Travel Preferences

  • Information provided through quizzes, free-text chat, or trip category selection to personalize recommendations.

  • Departure city, preferred destinations, budget, and trip duration.

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2. How We Use Your Information

We use your personal data for the following purposes:

  • Travel Planning & Recommendations: To generate AI-powered travel suggestions based on user input.

  • Booking Services: To process and manage booking requests.

  • Communication: To send trip details, updates, and customer support messages.

  • Payment Processing: To facilitate secure transactions via third-party payment providers.

  • Analytics & Improvements: To optimize our platform and enhance the user experience.

  • Legal Compliance: To meet regulatory obligations and resolve disputes.

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3. How We Share Your Information

We may share your data in the following situations:

  • With Travel Partners: To facilitate bookings with airlines, hotels, tour operators, and other service providers.

  • With Payment Processors: To securely handle payments for travel bookings.

  • Legal Compliance: If required by law or in response to valid legal requests.

We do not sell or rent user data to third parties for marketing purposes.

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4. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

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5. Data Retention

Your data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.

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6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: The right to request access to your personal data.

  • Correction: The right to request corrections to inaccurate or incomplete data.

  • Deletion: The right to request deletion of your data, subject to legal obligations.

  • Objection: The right to object to the processing of your data or withdraw consent.

  • Portability: The right to request transfer of your data to another service provider.

To exercise these rights, please contact us through our chat support.

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7. International Data Transfers

As PromPlatypus operates internationally, your personal data may be processed in different countries. By using our platform, you consent to such transfers, which may occur in jurisdictions with varying data protection laws.

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8. Cookies and Tracking Technologies

We use cookies and tracking technologies to improve user experience and analyze platform performance. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on the platform.

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9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with a revised "Last Updated" date. Continued use of the platform constitutes acceptance of the updated policy.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us using our chat support.

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